Terms of Sale

These general terms and conditions of sale (“General Terms”) apply to any order you place through the All Stake Supply website at www.grassreinforcement.com.au and www.allstakesupply.com.au (the “Website”). Please read these terms and conditions carefully before ordering any products from our site. By placing an order through the Website, you confirm that you have read, understood and agree to these General Terms in their entirety. If you do not agree to these General Terms in their entirety, you must not order any product or service through the Website.

Privacy Policy

These General Terms supplement (and are in addition to) the terms of our Privacy Policy. Our Privacy Policy explains what personal information we collect about you when you place an order through the Website and can be viewed by clicking here.

Website Terms and Conditions

Whenever you use this Website to order an All Stake Supply product our Website Terms and Conditions will apply to your use of the Website as well as these General Terms. By ordering an All Stake Supply product through the Website, you will be deemed to have read, understood and agreed to our Website Terms and Conditions.

You’re Status

By placing an order through our site, you warrant that:

  • you are legally capable of entering into binding contracts; and
  • you are at least 18 years old.

Making a Purchase

To make a purchase simply browse through our product lists and choose the product you need from our catalogue. Click on the items that you wish to buy and put them in your shopping cart. After you have finished shopping, click on “Checkout” and you will be asked for a few details that we need to be able to satisfy the order.

Please note that confirmation of the online checkout process does not constitute our acceptance of your order.

Our acceptance of your order will take place only when we dispatch the product(s) that you ordered from us and our acceptance will only relate to the product(s) dispatched and not any other products included in your order.

Cancellation Policy

At All Stake Supply, we want you to be completely satisfied every time you shop with us. If for any reason you are unhappy with the product you have purchased just return it to us in its original condition within 30 days and we will issue a full refund for the price of the product. This does not affect your statutory rights.

Returns Policy

To make a return please wrap the package securely and send it to All Stake Supply – 19-21 Charles St, St Marys NSW 2760. Before returning any products please contact our Customer Service Team on 1300 130 123 to book the return. You will be responsible for the cost of returning the item to us, unless the product is faulty or the collection cost has been agreed with All Stake Supply.

Refund Policy

All Stake Supply will refund any payments for the product once the order has been cancelled and the goods have been returned to our warehouse (if despatched or delivered). Goods need to be returned in original condition and packaging, unless the items is faulty. Refunds will be made by the method of how they were paid. Where goods are returned by the customer because they are not required, we reserve the right to charge a warehouse restocking charge.

Price and Payment

The price of our products and our delivery charges will be as quoted on our Website from time to time, except in the case of obvious error. All prices are displayed in Australian Dollars.

Our Website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our Website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our Website, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error.

Please note that all products that you order through the Website will remain the property of All Stake Supply until we have received payment in full from you for those products.

Delivery Policy

Most orders are dispatched within 3 working days of receipt of your order. If we are unable to dispatch your order within 30 days we will contact you by email giving you the option to cancel your order. Orders will be delivered to the address stipulated by you on the order form.

We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.
All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.

Liablity

There are certain liabilities which we cannot exclude by law and nothing in these General Terms limits our liability for personal injury or death caused by our negligence or for fraud. In addition, these General Terms shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.

Any products we supply to you will be of satisfactory quality and reasonably fit for purpose. If we deliver a product to you that is not of satisfactory quality or reasonably fit for purpose, you can contact us for a repair or replacement or, where this is not possible a refund. You must follow any advice we give you to keep the products we supply to you safe (including any instructions or product manuals provided with the products). We cannot accept liability for damage to products we have supplied which is caused by your failure to follow this advice.

We are only responsible for losses that are a natural, foreseeable consequence of our breach of these General Terms. We will not be liable to you if we are prevented or delayed from complying with our obligations under these General Terms by anything you (or anyone acting on your behalf) do or fail to do or due to events which are beyond our reasonable control.

In any event we will only be liable to you for the purchase price of the products. We will not be liable for any consequential losses related to any business of yours including (without limitation) lost data, lost profits, lost revenues or business interruption.

Assignment

You may not assign or sub-contract any of your rights or obligations under these General Terms to any third party unless we agree in writing.
We may assign, transfer or sub-contract any of our rights or obligation under these General Terms to any third party at our discretion.

Contact Details

All Stake Supply, 19-21 Charles St, St Marys, NSW 2760. 1300 130 123. [email protected]

Changes to these General Terms

We reserve the right to change and update these General Terms from time to time and recommend that you revisit this page regularly to keep informed of the current General Terms

Quality reinforced turf solutions, call 1300 130 123